Latin America. Ricoh announced the launch of its AV Managed Services to give customers better control of their meeting room and work experience.
As part of an integrated service delivery model and infrastructure, Ricoh's AV managed services are designed to help customers make the most of space, improve the employee experience and achieve cost savings. The provision also helps companies to carry out the low-touch work practices necessary in the post-pandemic business world.
Services related to AV remote control, monitoring and troubleshooting have been created to keep workplaces running. Ricoh's three packages, ranging from purely reactive response and remote monitoring to the most comprehensive option of proactive monitoring, control and support, enable smarter use of power consumption, room reservation functionality, and device management. Each of them is quickly implemented and supported by Ricoh's extensive network of service engineers.
With a team of experts based at Ricoh's AV Network Operations Center in Warsaw, customers are supported with skills, tools and best practices dedicated to remote management. The facility forms a center of excellence and a single point of contact to ease the customer burden and provide a reliable resource. The support provided also includes an easy-to-use application tool with correspondence personally handled by the center staff.
Ricoh is leveraging the Utelogy monitoring and control platform to help customers overcome the challenges brought on by the need for actionable intelligence. The platform supports Ricoh's commitment to providing a best-in-class user experience by proactively managing and monitoring the connected workplace.
