Latin America. Hub is BroadSoft Business' new cloud service with built-in contextual intelligence that provides business users with real-time access to files, notes and content relevant to every interaction – making meetings and conversations more productive.
Today, workers are saturated with emails, electronic chains, randomly stored files, and unrelated business applications. IDC, a major firm in the research industry, found that the average worker spends 2.5 hours a day searching for information.
BroadSoft Hub simplifies work by combining a user's communications with a wide range of cloud applications, so that everything a worker needs to be productive is at their fingertips in one place, even when they're out of the office.
"After last year's successful beta trials with our service provider customers and enterprise customers, we are thrilled to announce that Hub is commercially available for businesses of all sizes to transform their staff's communications," said Scott Hoffpauir, Chief Technology Officer, BroadSoft.
Hub extends its features to all BroadSoft Business applications, including UC-One (unified communications), Team-One (team collaboration) and CC-One (contact centers). Mobile workers can also stay productive, as Hub can retrieve and display relevant contextual information to mobile users, based on who the user is talking to or messaging with.
Core features of BroadSoft Hub include:
● Integrations with cloud applications - Hub will integrate real-time communications with Office 365, Google G Suite, Salesforce, Team One and Twitter. Additional popular cloud applications will be integrated over time.
● Open APIs – Service providers and developers can leverage BroadSoft Hub's open APIs to create custom integrations and meet the specific needs of end users.
● Continuous improvements - Being a cloud-based service, during the beta test, BroadSoft integrated new functionalities for end users on a monthly basis. This included new integrations, user interface (UI) improvements, performance improvements, and availability in other BroadSoft Business applications. Hub will continue to leverage this advantage of the cloud to achieve accelerated innovation.
