International. PSNI Global Alliance, the global network of top-tier technology integrators and service providers, is intensifying its global mission of av service excellence with the introduction of its Global Services Certification.
In response to a recent global survey of its certified solution providers (CSPs) and following the success of its global implementation certification, the Alliance is pleased to introduce this new certification, which responds to the need for simplified, standardized and common support mechanisms globally. scale.
This certification establishes a baseline of excellent AV support and key principles for service collaboration among PSNI certified solution providers. Service certification is intended for functions and positions within an organization that are responsible for managing, offering, or providing after-sales support services.
Chris Miller, CEO of PSNI, spoke of the benefits this latest certification will bring: "We want our CSPs, partners and end users to know that they are receiving the highest level of service, anywhere in the world."
He added: "This certification is the natural evolution of our growing network. Services are the future for any business: they keep customers coming through the door and give integrators the opportunity to delight their customers and give them an amazing, consistent experience. Our global customers demand a high level of expertise and the Alliance seeks to standardize its approach across the network to ensure these standards are met."
Service-certified CSPs will follow common methods of communication, provide timely responses to support requests, and represent themselves, CSP and PSNI providers to the best standards.
With a comprehensive Service Manual detailing the basics of excellent AV service and guidelines for service collaboration, PSNI seeks to build trust in the network and for end users around the world.
To date, PSNI Global Alliance represents 200 licensed integration and service offices worldwide, making it the largest global network of av integrators covering the world's largest geographic area.
