Mexico. Comstor explains what connected teams represent for corporate collaboration. Companies with connected equipment differentiate themselves in the market. When everyone speaks the same language, customer satisfaction can be achieved, which is the main objective of most companies, regardless of the market time.
From supervisors to managers, it is essential that they connect, because this is how they will manage other employees and operational processes with more efficiency and agility.
But what can a connected team represent to the company? In many cases, this connectivity can represent agility, good service and consolidation in the labor market, since the company will begin a closer relationship with its client. That's because personal communication is the foundation for everyday interaction and employees increasingly need to work as a team, as they are increasingly scattered in several different places.
A practical example of what connectivity can do in favor is easy and quick access to real-time information. A simple example can be when a store manager needs an answer about a certain product that is in stock. He accesses through the technology chosen by the company and the employee, who works in the stock, through the same technology gives him an answer.
That way the administrator can meet the customer's need quickly. Communication solutions are often simple and discreet, fit into any work environment and can be the difference in service. But for the equipment to connect it is necessary that there are equipment that guarantee that connection and discipline, because in many cases, the same device used for corporate communication is used for personal purposes. And from the moment you are online, you are available to everyone. Starting from that budget, the person must have the discipline to use connectivity, in the work schedule, only for professional purposes.
Working period
With connectivity, it is possible for employees to act outside their work period. Ideally, all problems within the company should be solved, and if that is not possible, some rules may have exceptions. If the official uses corporate devices, an alternative would be to leave them running only during working hours. With technological advancement and with the connections that exist in the market, everyone is able to connect anywhere and at any time.
When groups connect with the same objectives, productivity increases and processes are simplified, as the waiting time to respond is reduced and everyone wins in the organization.
Value of connectivity
In this case, the value of connectivity is measured by the service offered to customers, as there are countless forms of connectivity and each of them represents a value for each company. Investments are considered low when compared to customer loyalty and in many cases, connectivity is done using the employee's own devices.
It is important to highlight that planning is essential to verify what is the best form of connectivity for the company, since this planning will show what are the best strategies that can be developed for a certain environment. Currently, those alternatives are available to any company.
Today there are countless resources on the market for the connectivity of civil servants. Groups on WhatsApp, Skype and email groups are some of the most used suggestions. However, it is necessary for each company to think about what type of technology is the one that best suits their needs.
Here are some connectivity tips:
· Video conferencing: Ideal for bringing teams together in geographically distant locations. With this resource you can mix the sound and image in real time and provide the integration of the equipment. This resource provides economy with travel, lodging and food, since each participant will be in their place of work. The Information Technology team of the company must keep all the equipment in perfect condition for this type of conferences.
· Voip: Tool that provides voice communication also by the company's internal chat tool.
· Conversation Groups: With this tool the administrator can gather the members of the same sector and send /receive messages in real time from everyone. The use can be done through cell phones, tablets or even computers with apps such as WhatsApp and Telegram, for example.
As you can see there are countless connectivity options that make employees always available to the company. What is worth balancing in this reality, is to try to solve all professional issues within working hours. That is the challenge launched. Regardless of the level of the company, it is necessary to plan and verify what is the best existing connectivity solution and benefit from what it can offer, remembering that professionals in the area of Information Technology are fundamental for the good performance of connectivity within the company.
